Refund Policy
Version: 1.0
Effective date: 24.12.2025
Last updated: 2025
1. Scope
This Refund Policy applies to purchases of premium handles made through the is.art platform.
2. Eligibility
Premium handle purchases are eligible for a refund if requested within seven (7) days from the date of purchase.
3. How to Request a Refund
To request a refund, you must contact [email protected] within the applicable refund period. Requests submitted after this period will not be considered.
4. Effects of a Refund
If a refund is approved, the license to the premium handle will be revoked, the handle will be returned to the is.art pool, and you will lose all rights to the handle.
5. Non-Refundable Items
Free handles are not subject to refunds. After the seven-day period, all premium handle purchases are final and non-refundable.
6. Abuse and Chargebacks
is.art reserves the right to deny refund requests or suspend accounts in cases of abuse, fraud, or unauthorized chargebacks.
7. Governing Law
This Refund Policy is governed by the laws of England and Wales.